💸 Refund Policy
Effective Date: 23/05/20205
Business Name: Donna Kebab
Website: www.donnakebab.pt
1. Overview
Due to the nature of freshly prepared food, Donna Kebab generally does not offer refunds. However, we are committed to your satisfaction. If something is wrong with your order, we’ll do our best to make it right.
2. When Refunds Are Applicable
You may be eligible for a refund or credit in the following cases:
You received the wrong item(s)
Your order was not delivered
Items were damaged or spoiled upon delivery
3. How to Request a Refund
Please contact us within 30 minutes of receiving your order via:
📞 Phone: +351 916 788 631
📧 Email: info@donnakebab.pt
Include your order number, a brief description of the issue, and a clear photo (if applicable)
4. What Happens Next
We will review your request and offer:
A replacement meal (where possible), or
A refund to your original payment method, or
A credit for a future order
All decisions are made at the discretion of management.
5. Non-Refundable Situations
We do not offer refunds for:
Change of mind after the order is placed
Late deliveries caused by incorrect address or customer unavailability
Dissatisfaction with taste (subjective preferences)
6. Contact Us
For any questions or concerns, please reach out:
Donna Kebab
R. António Adão 22, 4785-327 Trofa, Portugal
📧 info@donnakebab.pt
📞 +351 916 788 631